Refund policy

VeggieGo Return, Refund & Quality Assurance Policy

Effective Date: 09/02/2026

VeggieGo is committed to providing premium-quality, fresh vegetables delivered with care. All produce is hand-selected by experienced farmers and produce specialists to ensure optimal freshness, quality, and suitability for household consumption.

Due to the perishable nature of fresh vegetables, this policy outlines specific conditions under which refunds, credits, or replacements may be issued.

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1. Nature of Goods

All products sold by VeggieGo are classified as perishable food items.

As such:

• Items are non-returnable once delivered

• Physical returns are not accepted for health, safety, and hygiene reasons

• Ownership and responsibility for produce transfer to the customer upon successful delivery

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2. Quality Assurance Process

Before delivery, all produce is:

• Individually inspected for freshness and quality

• Sorted and packed under hygienic conditions

• Approved for delivery following internal quality control procedures

• Photographically documented for record-keeping purposes

VeggieGo takes reasonable commercial steps to ensure that all items meet acceptable market standards at the time of delivery.

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3. Eligibility for Refunds, Credits, or Replacements

A customer may be eligible for a partial refund, store credit, or replacement only under the following circumstances:

A. Valid Claims

• Produce delivered is spoiled, rotten, or unusable at the time of delivery

• Items are physically damaged due to handling prior to delivery

• Items are missing from the confirmed order

• An incorrect box size or order was delivered

B. Non-Qualifying Claims

The following do not qualify for refunds or credits:

• Natural variations in size, shape, color, or texture

• Personal taste preferences or expectations

• Minor cosmetic imperfections that do not affect usability

• Issues arising from improper storage after delivery

• Claims submitted outside the required reporting timeframe

• Seasonal substitutions made to maintain freshness and availability

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4. Reporting a Quality Issue

To qualify for review, customers must:

1. Notify VeggieGo within twenty-four (24) hours of delivery

2. Provide clear photographic evidence of the affected item(s)

3. Include the customer’s:

• Full name

• Delivery date

• Description of the issue

Reports may be submitted via WhatsApp or email as provided on our website.

Failure to meet these requirements may result in the claim being declined.

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5. Resolution Method

Upon review and verification, VeggieGo reserves the right to determine the appropriate resolution, which may include:

• Partial refund to the original payment method

• Store credit applied to a future order

• Replacement of the affected item(s) at the next scheduled delivery

Full refunds are not issued for entire boxes unless the majority of contents are proven to be unusable upon delivery.

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6. Time Limitation

Claims submitted after 24 hours from delivery will not be honored.

VeggieGo cannot be held responsible for deterioration resulting from:

• Delayed refrigeration

• Improper storage

• Environmental exposure after delivery

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7. Subscription Orders

For subscription customers:

• Refunds or credits apply only to the affected delivery

• Subscription fees are non-refundable once the delivery week has commenced

• Credits may be applied to future subscription deliveries at VeggieGo’s discretion

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8. Limitation of Liability

VeggieGo’s liability is strictly limited to the value of the affected item(s) within the order.

Under no circumstances shall VeggieGo be liable for:

• Indirect or consequential losses

• Personal dissatisfaction unrelated to quality defects

• Third-party handling issues beyond VeggieGo’s control

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9. Fraud Prevention & Abuse

VeggieGo reserves the right to:

• Decline claims that show a pattern of abuse

• Request additional verification

• Suspend service to customers who repeatedly submit unsubstantiated claims

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10. Final Determination

All refund, credit, and replacement decisions are made at the sole discretion of VeggieGo, following internal quality verification procedures.

By placing an order with VeggieGo, customers acknowledge and agree to the terms of this policy.

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11. Contact Information

For quality concerns or policy questions, contact us at:

📱 WhatsApp: +1 (868) 375-3599

📧 Email: [support@veggiego.com]